Yesterday, Hair Balls coughed up a horror story involving a not-very-awesome customer service experience at the hands of Comcast. So did the readers in the comments section of the blog as well as on ...

As we all know by now, calling the cable company to try to cancel your service ranks somewhere between a mugging and hernia surgery. At Comcast, they send you over to a customer retention specialist ...

THE HILL — Comcast issued a quick and ardent apology in response to a recording of a frustrated customer who couldn’t get a company representative to cancel his cable service. AOL employee Ryan Block ...

Comcast has the same relationship with its customers that most cable companies and Internet service providers have -- a sort of uncomfortable, mutual tolerance. In many ways, it's like a bad marriage ...

Comcast has introduced two flat-rate Xfinity Mobile plans, replacing multi-line discounts with fixed per-line pricing. The shift comes as the company prepares to report lower first-quarter profits, ...

The latest reported Comcast customer service scandal reads like a bad joke in an ongoing tragicomedy: A man's house burns down on April Fools' Day, and attempts to cancel Comcast service at the ...

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