Recent advancements in generative AI and automation have flipped the script, making email faster, easier, and in some cases, even more cost-effective than phone or chat. The Fast Company Executive ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Tom Burke Email addresses ...

This article originally appeared in the December 2007 issue of Business Communications Review magazine. Most customer service executives spend a considerable amount of time thinking about the need to ...

More and more organizations are fueling themselves with valuable customer intelligence that has been gathered from customer interactions that have taken place through the contact center. But the key ...

Identity theft protection firm LifeLock — a company that’s built a name for itself based on the promise of helping consumers protect their identities online — may have actually exposed customers to ...