SAN JOSE, Calif.--(BUSINESS WIRE)--Calix, Inc. (NYSE: CALX) announced revolutionary advancements for data sharing between customer support and broadband operations teams. The latest evolution of Calix ...

Salesforce Service Cloud is our pick for the best call center software for businesses aiming to improve customer service. When connected to a CRM (especially Salesforce's), this feature-packed tool ...

During the height of the COVID-19 pandemic, almost all contact center agent jobs shifted to a work-from-home model. And now that the pandemic has basically come to an end, many of those jobs have ...

It’s a simple question, but there’s often a complex answer, especially for employees at FedEx, who handle an average of 16.5 million packages a day. Today, machine learning is making getting those ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...

Onix CEO Sanjay Singh explains his acquisition of the services business of AI-powered contact center provider UJET and new appointment of Google Cloud’s former global consulting leader to its board of ...

In June, Broadcom’s President and CEO Hock Tan and Vice President of Global Partner and Commercial Sales Cindy Loyd each shared their perspectives on the progress we’re making with VMware’s modernized ...

BURLINGTON, Mass.--(BUSINESS WIRE)--Nuance Communications (NASDAQ:NUAN) today announced that it has signed an agreement to acquire Varolii, the leading provider of cloud-based outbound customer ...