With modern technology, very little communication needs to be done in person. However, relationships have always been a crucial factor in any business. A deal can easily fall apart in the face of ...

There are two primary ways marketers reach customers. Impersonal advertising represents the textbook definition of advertising -- persuasive communication that uses paid media placement to promote a ...

Q: My employee reviews indicate I’m seen as an impersonal, directive leader, and I worry about team morale. I’m trying to relate better to my employees, but am not sure how to approach change. — Nate, ...

Tech companies believed they could understand who we are and what we want based on our online behavior. Amazon’s personalization engine recommended goods related to those we’d bought; Netflix’s ...

Why does personalized learning, ironically, feel so impersonal? Personalized learning, in its broadest application, suggests tailoring instruction to meet the needs, strengths and interests of each ...

Has anyone noticed how impersonal medical care has become? Try calling a physician who belongs to a group affiliated with a large hospital or to schedule a laboratory study. A sinking feeling comes ...

I’d like to know how many articles directed at small business owners in the last ten tears have concerned themselves with “passion.” They must number in the thousands and they analyze, calculate, ...