Salesforce today announced the next generation of its Service Cloud Einstein, which combines its flagship CRM solution with artificial intelligence (AI) and guided workflows for agents and customers.

Fully connected to CRM data across sales, commerce, marketing and more, Service Cloud Einstein is the world's #1 intelligent customer service platform. With Service Cloud Einstein, every service ...

Salesforce.com is continuing to build out its portfolio of software-as-a-service products with the general availability of Einstein Bots for its Service Cloud platform. Service Cloud is software ...

Service Cloud Einstein combines CRM data, AI and guided processes, empowering service agents to deliver intelligent recommendations, instant service and seamless experiences to customers With Einstein ...

Chatbot service agents and more responsive AI-powered processes become available to Salesforce Service Cloud customers today — provided they have enough historic data for the machine learning to work ...

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Salesforce is announcing today the launch of its Einstein artificial intelligence (A.I.) platform that’s implemented into several of the company’s existing cloud services: Sales Cloud, Service Cloud, ...

Salesforce.com on July 11 introduced Einstein Next Best Action, the latest addition to its array of cloud services that use artificial intelligence to help salespeople sell more by identifying ...

Salesforce is introducing artificial intelligence (AI) and predictive capabilities across its cloud customer relationship management (CRM) software-as-a-service products through its Einstein brand. At ...

At last year's Dreamforce conference, Salesforce introduced partners to Einstein, a broad platform for infusing artificial intelligence across the cloud-computing giant's product portfolio. Now that ...

Salesforce continues to build out the non-salesy parts of its software-as-a-service portfolio, making new features for its Service Cloud generally available as of Wednesday and introducing a new ...