The Consumer Financial Protection Bureau (CFPB) recently issued its annual report analyzing the consumer complaints it received in 2024. The CFPB collects complaints through its website, phone calls, ...

Most business owners dread customer complaints. But what if every angry email could make you money? What if your refund requests held the key to your next successful product? What if negative reviews ...

If customer service were a report card, Buc-ee's would be sitting at the bottom of the class. According to the Better Business Bureau's Houston office, complaints about the company date back to March ...

MADISON, Wis. (WBAY) - The state’s consumer protection office responded to more than 11,000 written consumer complaints last year. For the third year in a row, disputes between landlords and tenants ...

Bad customer service can be frustrating, but consumer experts say you shouldn't be left paying for poor work, bad products or unresolved problems and you may have more power than you think to get your ...

Learning how to use complaint analytics supports operational improvement by turning issues into actionable insights. With ...

Class-action settlements alone hit nearly $40 billion in 2024, marking the third consecutive, record-setting year in the category. Private TCPA (Telephone Consumer Protection Act) claims have also ...

WAUSAU, Wis. (WSAW) - The Wisconsin Department of Agriculture, Trade and Consumer Protection (DATCP) released its list of top consumer complaints for 2025, with a new category making it into the top ...

Dollar stores are popular due to their low prices, not because of the quality of their products. However, inexpensive doesn’t always mean cheap, and retailers like Dollar Tree are booming because they ...